OKASH Nig is recruiting customer service representatives/Loan Collection Agents for a full-time role.
• Job Type :Full Time
• Qualification: ND,HND,Bsc
• Experience: 0-3yrs
• Location: Ikeja,
• AGE: 22- 35
• Job Field: CUSTOMER SERVICE REPRESENTATIVES / LOAN COLLECTION AGENTS
JOB DESCRIPTION :
A Collection agents and Customer Service Representatives primary duty is to communicate with customers, usually via telephone, to resolve delinquent accounts and collect payment on debts.
SALARY: 60,000-100,000 naira Basic Salary
Performance bonus based on KPI
OKash is a Micro-lending product which is provided by Blue Ridge Microfinance bank. Users can download OKash from Google Play and set up their loan account in seconds, select their preferred bank
account, link their active bank card for repayment, fill out a set of questions, and get a decision on their loan application in minutes with paperless.
1. Sound knowledge of collection practices, regulations and procedures, and telephone mannerisms
2. Solid understanding of repayment schedules and bad debt management
3. Proficient in preventing losses, controlling delinquent balances and collecting delinquent accounts
4. Negotiation and Debt Settlement with client, collections agents should develop and enact payment plans that eliminate the debt and are manageable for the customer.
5. Ability to work with others in a close manner, Good computer skills, Good multi-tasking skills.
• To maintain and grow sales and gross margin for the product range in line with company budgets and strategic plans
• MUST reside in Lagos.